GAPS – GainWel Auxiliary Professional Services

This service provides staff support to Agencies needing supplemental SW’s or Case Managers. Social Workers and Case Managers are available for agencies due to growth, holiday coverage, medical leave, transition periods, program start up, or simply situational needs. We can staff for a variety of settings including:

  • Home Health
  • Hospices
  • Long Term Care Facilities
  • Outpatient Clinics
  • Dialysis Clinics
  • Hospitals (LTAC, Rehab, General Hospital settings)

At present we are only serving the city of San Antonio within Loop 1604.

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Staff Qualifications

  • Social Workers are licensed and insured in Texas and may be LCSWs, LMSWs, or BSWs depending on need.
  • Case Managers are licensed and insured in Texas and may be RNs or MSWs with/out CCM credentials.
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Q: What process do you use to select social workers/case managers for positions?

A: “Fit” is our primary interest when selecting the right social worker/case manager for a position. Our offices are owned by MSWs who know social work practice and take the time to understand the specific education, licensure, experience, and work traits required by a social worker or case manager to match the needs of the Agency and position being filled.


Q: How do you qualify your social work Providers?

A: The primary requirement to partner with GAPS is to hold a Bachelor’s, Master’s or Doctorate degree from a CSWE (Council on Social Work Education) accredited social work program. Additional requirements include social work licensing according to state regulations, malpractice insurance, and professional references.


Q: How much does it cost to use GAPS?

A: We individualize the pricing of each service assignment. Pricing varies according to the geographic region, assigned tasks and responsibilities, hours of work, and work intensity involved in fulfilling the assignment along with the education, licensing level and practice experience of the social worker or case manager. Most of our work involves full-time to part-time direct coverage. Service assignments involving consultation, on-call services, home health visits, evening and weekend work, less than 20 hours per week, extensive drive time, special requirements and partialized services, such as group work, psychosocial assessments, and individual and family therapy are priced differentially.


Q: How quickly can you get a social worker/case manager in place for an assignment?

A: GAPS works efficiently with Agencies to get a social worker or case manager in place for an assignment as soon as possible. From experience, it takes 3-5 days for us to do our best to assure “fit” with the right social worker and to complete the required paperwork and credentialing needs for both parties.


Q: Does an assignment have to be a minimum number of days?

A: GAPS can provide coverage for a few hours or for several weeks at a time. We charge only for the hours that the social worker or case manager actually works. Pricing may vary for assignments that are less than 4 hours per day or 20 hours per week, per visit, or consultative in nature.


Q: Will the social worker or case manager be trained specifically for my position?

A: GAPS Providers come from a wide variety of practice settings and demonstrate core social work and case management competencies. After matching a providers’ “fit” with a position (stated above), we partner with the Agency to identify a specific orientation plan to familiarize the social worker/case manager with the job expectations and organizational policies. A primary belief and practice is to identify each social worker’s transferable skills and understand how those skills are valued in specific practice settings.


Q: What happens if the social worker doesn’t make a “fit” with the position?

A: Although we work hard on the front-end of an assignment to assure the “fit” between the social worker, the agency and the position, there are times that a “fit” does not exist for one or both parties. In that case, we will first work with the Agency or social worker/case manager to see if there is an opportunity to resolve the area of concern, or we will assist in the transition of removing the social worker from the position while identifying a new social worker with the goal of minimal disruption to the clients and setting.


Q: How do you bill for your services?

A: GAPS will invoice the organization using services according to the agreed-upon bill rate(s) for service and the timesheet provided by our affiliate that has been signed by an agency representative. We are flexible in working simultaneously with the agency’s time accounting procedures. Invoices are submitted bi-monthly to the accounts payable department with a complimentary copy going to the person ordering services.

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